- Money
- What each channel costs, what it returns, and what to stop. For ZLATO, a national jewellery chain, cost per sale fell 25% and the digital budget turned profitable for the first time that year.
- Offer
- What you sell, to whom, at what price, and what comes next. For LA Furniture, average order value went from $240 to $760.
- Operations and supply
- Setting up logistics, finding suppliers and contractors, and acting as the mediator when a deal between two sides has stalled. At Aviatex, that built a supply pipeline across two manufacturing partners. At ERC, fixing how departments handed off work cut project lead time by 40%.
- The week
- Where work stops, waits or gets done twice. At a packaging manufacturer, the time to give a customer a quote went from two days to four hours.
- The people you pay
- Your team and your contractors, and whether the work matches the brief.
- Tools
- Whether AI would remove real hours, or just add a subscription.